GENERAL ERROR: Slow recalls of items over 100 MB with Pass-Through Recall enabled and EMC Celerra

Article:TECH157951

Created: 2011-04-13

Updated: 2011-12-21

Article URL http://www.symantec.com/docs/TECH157951

Article Type
Technical Solution

Product(s)

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Problem

Unacceptable length of time to open archived files over 100 MB.

Error

No errors occur.

Environment

Enterprise Vault 8SP4 or above with Pass-Through recall and EMC Celerra.

Solution

This issue has been resolved in the following release:

Enterprise Vault 9.0.3

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com/

Supplemental Materials

Source	ETrack
Value	2235866