Cognos configuration failed.

Article:TECH158022  |  Created: 2011-04-13  |  Updated: 2011-04-13  |  Article URL http://www.symantec.com/docs/TECH158022
Article Type
Technical Solution


Environment

Issue



Error configuring Cognos.


Error



ConfigureER.log:

ERROR: cognos configuration failed:
ERROR: command failed :E:\Program Files\VERITAS\VRTSccer\inst\Wincogconfig.pl
04-06-2011,15:51:12 :  ERROR: Executed the command(cmd.exe /s /c ""E:\Program Files\VERITAS\VRTSperl\bin\perl.exe" "E:\Program Files\VERITAS\VRTSccer\inst\create_win_ccer_env.pl" --conf_cog --fqhn=<ccer_host> --port=1521 --orasid=CCER --oraser=CCER --host=<oracle_server_host> --usr_pwd=xxxxx --restore=0 --orahome="C:\Oracle\Oraclient1020_32" --confroot="C:\Program Files\VERITAS\VRTSccer" --logfile="C:\Documents and Settings\All Users\Application Data\VERITAS\VCC\51\Cognos_Config.log" >>"C:\Documents and Settings\All Users\Application Data\VERITAS\VCC\51\ConfigureER.log" 2>&1").  Return code (1)
04-06-2011,15:51:12 :  Failed to Configure Cognos.
04-06-2011,15:51:12 :  ConfigureER utility shall now quit.
 

 

Cognos_Config.log:

Starting CCER: cognos
Looking for JRE in: C:\Program Files\Common Files\VERITAS Shared\VRTSjre\jre1.5\bin...
Using CLASSPATH: .;cclcfgapi_mcf.jar;cogconfig.jar;cogconfigi.jar;dom4j.jar;xercesImpl.jar;xml-apis.jar;cclcfgapi.jar;jcam_crypto.jar;i18nj.jar;icu4j.jar;commons-httpclient.jar;commons-logging.jar;CognosIPF.jar;log4j-1.2.8.jar;jcam_jni.jar;jdxslt.jar;ant.jar;jcam_config_test.jar;cclcoreutil.jar;CognosCCL4J.jar
Using J_HOME:    C:\Program Files\Common Files\VERITAS Shared\VRTSjre\jre1.5
Using J_OPTS:   
Exception in thread "main" java.lang.NoClassDefFoundError: com/cognos/i18n/ToolkitResources
 at CRConfig.main(CRConfig.java:115)

.............................................................................................................................................................................................................................................................................................................

Error: Cognos server is not yet running. Please look into Cognos log files. Aborting Cognos configuration

 

tl-C8BISRVR-8.4-27.78*.txt:

Install component: CCLUTILSCOMMON_GATE_VERC
Component Version: CCLUTILSCOMMONGATEWAY-AW32-ML-RTM-8.4.2241.0-0
Failed to open tar file "C:\temp\win\command_central_enterprise_reporter\packages\cognos\zipfiles\win32\cclutilscommon-win32-gate-8.4.2241.0-inst.tar.gz".
Failed to list entries for tar file "C:\temp\win\command_central_enterprise_reporter\packages\cognos\zipfiles\win32\cclutilscommon-win32-gate-8.4.2241.0-inst.tar.gz".
Failed to extract file "." from tar file "C:\temp\win\command_central_enterprise_reporter\packages\cognos\zipfiles\win32\cclutilscommon-win32-gate-8.4.2241.0-inst.tar.gz".


Environment



Windows Server 2003 Enterprise SP2


Cause



Some Cognos components were not installed.  Some package names were truncated so the installer could not install them.  For example,

cclutilscommon-win32-gate-8.4.2241.0-inst.tar.gz

was truncated to

CCLUTI~4.GZ


Solution



Copy the CCER installation packages again and verify that the filenames are not truncated before installing.




Article URL http://www.symantec.com/docs/TECH158022


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