Error similar to "your operating system cannot be identified" when installing Guardian Edge Hard Disk encryption (GEHD) 9.5.1 on Windows 7

Article:TECH158036  |  Created: 2011-04-13  |  Updated: 2011-05-30  |  Article URL http://www.symantec.com/docs/TECH158036
Article Type
Technical Solution

Issue



An error similar to "your operating system cannot be identified" is received when installing GEHD 9.5.1 on Windows 7


Error



Error similar to "your operating system cannot be identified" or "unable to identify operating system"


Environment



Windows 7, new GEHD install


Cause



This only occurs with GEHD 9.5.1 as Windows 7 support is limited


Solution



Upgrade to GEHD 9.5.3 to resolve this issue




Article URL http://www.symantec.com/docs/TECH158036


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