Moving Folders Between Archive-Enabled Mailboxes Causes Synchronization to Fail

Article:TECH158043  |  Created: 2011-04-13  |  Updated: 2014-12-03  |  Article URL http://www.symantec.com/docs/TECH158043
Article Type
Technical Solution


Issue



Moving folders between mailboxes that have archived items or where items were previously archived from, causes mailbox synchronization to fail


Error



Event ID: 8390 - Archive Task
The EnterpriseVault.DirectoryConnection object reported an error.
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)
V-437-8390
 

Event ID: 8391 - Directory Service
The EnterpriseVault.DirectoryService object reported an error.
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)
V-437-8391


Solution



1.  Create a new folder in the destination mailbox
2.  Move items that have not yet been archived from the original mailbox to the newly created folder
3.  For archived items that need to be moved to the destination mailbox:
      a. Open the Vault Administration Console on the EV server
      b. Export the items from the original archive to PST using the Export PST wizard, for more information on Exporting to PST see TECH54281.
      c. Import PST into the destination archive using the PST Migration wizard.


Supplemental Materials

SourceEvent ID
Value8390
Description

The EnterpriseVault.DirectoryConnection object reported an error.
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)


SourceEvent ID
Value8391
Description

The EnterpriseVault.DirectoryService object reported an error.
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)




Article URL http://www.symantec.com/docs/TECH158043


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