Moving Folders Between Archive-Enabled Mailboxes Causes Synchronization to Fail
| Article:TECH158043 | | | Created: 2011-04-13 | | | Updated: 2013-03-14 | | | Article URL http://www.symantec.com/docs/TECH158043 |
Problem
Moving folders between mailboxes that have archived items or where items were previously archived from, causes mailbox synchronization to fail
Error
Event ID: 8390 - Archive Task
The EnterpriseVault.DirectoryConnection object reported an error.
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)
V-437-8390
Event ID: 8391 - Directory Service
The EnterpriseVault.DirectoryService object reported an error.
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)
V-437-8391
Solution
Workaround:
1. Create a new folder in the destination mailbox
2. Move items that have not yet been archived from the original mailbox to the newly created folder
3. For archived items that need to be moved, from the Vault Administration Console, export the items to PST and import into the destination archive
|
|
| Source | Event ID |
| Value | 8390 |
| Description | The EnterpriseVault.DirectoryConnection object reported an error. |
| Source | Event ID |
| Value | 8391 |
| Description | The EnterpriseVault.DirectoryService object reported an error. |
| Source | UMI |
| Value | V-437-8391 |
| Description | The EnterpriseVault.DirectoryService object reported an error. |
Article URL http://www.symantec.com/docs/TECH158043
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