Backup Exec System Recovery (BESR) / Symantec System Recovery (SSR) clients fail to run their schedule/policy base backup job after entering a Hibernate / Sleep mode.

Article:TECH158053  |  Created: 2011-04-13  |  Updated: 2013-04-04  |  Article URL http://www.symantec.com/docs/TECH158053
Article Type
Technical Solution


Issue



Setup a Backup Exec System Recovery (BESR) / Symantec System Recovery (SSR) backup job / policy with a specific time to launch a few minutes after a client system is known to have entered into  a Hibernate / Sleep mode fails to run.


Error



No error or failed job message has been generated.


Environment



Windows based systems where client system is known to have entered into  a Hibernate / Sleep mode fails to run.


Cause



Hibernate / Sleep mode appears to stop the BESR / SSR service preventing the schedule job to start. Coming out of Hibernate / Sleep mode restarts the service and may generate a request if you want to run missed job.


Solution



If using the Symantec Management Platform configure and send a Wake-on-LAN request prior to schedule backup job is to launch; some routers has this option as well. Otherwise, configure the backup job's performance and throttle options to permit the job while the system is in use and/or when the system does not enter into a Hibernate / Sleep mode state.

For instructions on how to use Wake-On-Lan with the Symantec Management Platform, click here: www.symantec.com/docs/HOWTO56291.


Supplemental Materials

SourceETrack
Value2351653
Description

SSR-MS: ENHANCEMENT: Add as a Backup job policy option, "Wake-up-on-LAN," or a, 'Tickle,' request to wake up power saving enabled systems for backup.



Article URL http://www.symantec.com/docs/TECH158053


Terms of use for this information are found in Legal Notices