Incremental backup of a Virtual Machine (VM) fails with "V-79-57344-5893 - The object was not found, or could not be accessed" when using Modified time as the Backup Method

Article:TECH158096  |  Created: 2011-04-14  |  Updated: 2011-10-04  |  Article URL http://www.symantec.com/docs/TECH158096
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Article Type
Technical Solution

Product(s)

Issue



Incremental backups of VMs using the Agent for VMware Virtual Infrastructure (AVVI) fail with "V-79-57344-5893 - The object was not found, or could not be accessed"


Error



Error in beremote debug log:

[0932]     [fsys\ntfs\img_pdi]  + img_pdi_initfs.cpp (562):


[11/18/10 11:10:21] [0932]     [fsys\ntfs\img_pdi]  | Looking for volume: 'BACKUP TO DISK FOLDER'.


[11/18/10 11:10:21] [0932]     | UNEXPECTED ERROR(0xe000fe49): Failed to find volume


[11/18/10 11:10:21] [0932]     |  Method:IMG_PDI_FSYS::ImgPdiFsys::GetVirtualVolumeDetails


[11/18/10 11:10:21] [0932]     | Exit point of IMG_PDI_FSYS::GetVirtualVolumeDetails hit: (0xe000fe49)


Environment



This issue occurs in Backup Exec 2010 and Backup Exec 2010 R2


Solution



Workaround:

Change the backup method from Modified time to Archive Bit

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see    http://www.symantec.com

Supplemental Materials

SourceETrack
Value2214056
Description

AVVI: Incremental backup fails with " V-79-57344-5893 - The object was not found, or could not be accessed" when using modified time for the backup method


SourceUMI
ValueV-79-57344-5893
Description

The object was not found, or could not be accessed


SourceETrack
Value2349194
Description

AVVI: Incremental backup fails with " V-79-57344-5893 - The object was not found, or could not be accessed" when using modified time for the backup method



Article URL http://www.symantec.com/docs/TECH158096


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