Installation of CCER 5.1 fails with error "Failed to configure GUI: ERROR:Unable to encrypt password".

Article:TECH158307  |  Created: 2011-04-18  |  Updated: 2011-04-18  |  Article URL http://www.symantec.com/docs/TECH158307
Article Type
Technical Solution


Environment

Issue



Installation of CCER 5.1 fails with error "Failed to configure GUI: ERROR:Unable to encrypt password".

 


Error



The error is happening because it is unable to find a file:
 
Executing "C:\Program Files\Common Files\VERITAS Shared\VRTSjre\jre1.5
\\bin\java" -classpath "E:\Program 
Files\VERITAS\UUID\\lib\UUIDWrapper.jar;C:\Program Files\Common Files\VERITAS 
Shared\VRTSjre\jre1.5\\lib\security\US_export_policy.jar;C:\Program 
Files\Common Files\VERITAS Shared\VRTSjre\jre1.5
\\lib\security\local_policy.jar;E:\Program 
Files\VERITAS\VRTSsmweb\\webgui\sm\WEB-INF\lib\dbpool.jar" 
vrts.db.pool.utils.PasswordUtility ****** "E:\Program 
Files\VERITAS\VRTSccer\bin\.er_ora.conf"
java.io.FileNotFoundException: C:\DOCUME~1\xpsnkruege\Local Settings\Temp\1
\atregdump.txt (The system cannot find the file specified)
 
It is unable to find the file called 'atregdump.txt'.
 
 
 
 
===
03-30-2011,09:21:46 :  CONFIGURING GUI
03-30-2011,09:21:46 :  cmd.exe /s /c ""E:\Program 
Files\VERITAS\VRTSperl\bin\perl.exe" "E:\Program 
Files\VERITAS\VRTSccer\inst\create_win_ccer_env.pl" --conf_gui --
host=hoelpd02.na.xom.com --port=55001 --orasid=CERP --oraser=CERP --
usr_pwd=*** --restore=0 >>"C:\Documents and Settings\All Users\Application 
Data\VERITAS\VCC\51\ConfigureER.log" 2>&1"
Updating ERExtensionInfo.xml ... file
Executing "C:\Program Files\Common Files\VERITAS Shared\VRTSjre\jre1.5
\\bin\java" -classpath "E:\Program 
Files\VERITAS\UUID\\lib\UUIDWrapper.jar;C:\Program Files\Common Files\VERITAS 
Shared\VRTSjre\jre1.5\\lib\security\US_export_policy.jar;C:\Program 
Files\Common Files\VERITAS Shared\VRTSjre\jre1.5
\\lib\security\local_policy.jar;E:\Program 
Files\VERITAS\VRTSsmweb\\webgui\sm\WEB-INF\lib\dbpool.jar" 
vrts.db.pool.utils.PasswordUtility ****** "E:\Program 
Files\VERITAS\VRTSccer\bin\.er_ora.conf"
java.io.FileNotFoundException: C:\DOCUME~1\xpsnkruege\Local Settings\Temp\1
\atregdump.txt (The system cannot find the file specified)
        at java.io.FileInputStream.open(Native Method)
        at java.io.FileInputStream.<init>(Unknown Source)
        at java.io.FileInputStream.<init>(Unknown Source)
        at uuid.UUIDManager.getWindowsInstallDir(UUIDManager.java:217)
        at uuid.UUIDManager.<clinit>(UUIDManager.java:69)
        at vrts.db.pool.utils.PasswordUtility.getKey(PasswordUtility.java:88)
        at vrts.db.pool.utils.PasswordUtility.getInstance
(PasswordUtility.java:45)
        at vrts.db.pool.utils.PasswordUtility.main(PasswordUtility.java:212)
java.lang.UnsatisfiedLinkError: no UUIDWrapper in java.library.path
        at java.lang.ClassLoader.loadLibrary(Unknown Source)
        at java.lang.Runtime.loadLibrary0(Unknown Source)
        at java.lang.System.loadLibrary(Unknown Source)
        at uuid.UUIDManager.<clinit>(UUIDManager.java:123)
        at vrts.db.pool.utils.PasswordUtility.getKey(PasswordUtility.java:88)
        at vrts.db.pool.utils.PasswordUtility.getInstance
(PasswordUtility.java:45)
        at vrts.db.pool.utils.PasswordUtility.main(PasswordUtility.java:212)
Exception in thread "main" java.lang.UnsatisfiedLinkError: uuidInitializeNative
        at uuid.UUIDManager.uuidInitializeNative(Native Method)
        at uuid.UUIDManager.uuidInitialize(UUIDManager.java:171)
        at vrts.db.pool.utils.PasswordUtility.getKey(PasswordUtility.java:89)
        at vrts.db.pool.utils.PasswordUtility.getInstance
(PasswordUtility.java:45)
        at vrts.db.pool.utils.PasswordUtility.main(PasswordUtility.java:212)
ERROR:Unable to encrypt password
ERROR:Can't continue
03-30-2011,09:21:47 :  ERROR. Executed the command(cmd.exe /s /c ""E:\Program 
Files\VERITAS\VRTSperl\bin\perl.exe" "E:\Program 
Files\VERITAS\VRTSccer\inst\create_win_ccer_env.pl" --conf_gui --
host=hoelpd02.na.xom.com --port=55001 --orasid=CERP --oraser=CERP --
usr_pwd=sahara --restore=0 >>"C:\Documents and Settings\All Users\Application 
Data\VERITAS\VCC\51\ConfigureER.log" 2>&1").  Return code (1)
03-30-2011,09:21:47 :  Failed to Configure GUI.
=====

Cause



It's because PATH variable in create_ccer_env.bat is missing a path '%INSTALLDIR%\UUID\\bin".


Solution



Please do the following steps:

  1. please save  create_ccer_env.bat. For example,

E:\Program Files\VERITAS\VRTSccer\bin\create_ccer_env.bat.

  2. please modify create_ccer_env.bat and add this to the existing PATH variable:

%INSTALLDIR%\UUID\bin;

  3. please restart "Configure" using the setup.exe program.

Please note that if have uninstalled CCER, please completely clean up CCER-related entries from the Windows Registry and reboot the Windows system.

 




Article URL http://www.symantec.com/docs/TECH158307


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