Event ID 41050 forcing a manual restart of Enterprise Vault Services in order to make the server operational.
|Article:TECH158401|||||Created: 2011-04-19|||||Updated: 2011-12-21|||||Article URL http://www.symantec.com/docs/TECH158401|
You are forced to restart Enterprise Vault (EV) services periodically in order to make the server operational after receiving event ID 41050 for the Lotus Domino Mailbox Archiving Task.
Event ID : 41050 Unable to initialize Names and Address Book (NAB) session for Domino server: 'Failed to create Notes Session (mutex)
Event ID 41050 can have various root causes that are currently being investigated. It is recommended to contact Enterprise Vault Support and open a support case so that each instance can be fully investigated to determine root cause and the appropriate resolution.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Customer is forced to restart EV service about every 36 hours in order to make the server operational again due to failing to create a Notes Session (mutex).
Article URL http://www.symantec.com/docs/TECH158401