Event ID 41050 forcing a manual restart of Enterprise Vault Services in order to make the server operational.

Article:TECH158401  |  Created: 2011-04-19  |  Updated: 2013-06-19  |  Article URL http://www.symantec.com/docs/TECH158401
Article Type
Technical Solution


Environment

Issue



You are forced to restart Enterprise Vault (EV) services periodically in order to make the server operational after receiving event ID 41050 for the Lotus Domino Mailbox Archiving Task.


Error



Event ID : 41050 Unable to initialize Names and Address Book (NAB) session for Domino server: 'Failed to create Notes Session (mutex)


Cause



Event ID 41050 can have various root causes that are currently being investigated. It is recommended to contact Enterprise Vault Support and open a support case so that each instance can be fully investigated to determine root cause and the appropriate resolution.


Solution



This issue has been addressed as part of the following release:


Hotfix for Symantec Enterprise Vault (EV) for Lotus Domino and File System Archiving (FSA) 9.0 SP3, Build 1247
http://www.symantec.com/docs/TECH187766

Enterprise Vault 9.0.4 - Release Details
http://www.symantec.com/docs/TECH147785


Supplemental Materials

SourceETrack
Value2271423
Description

Customer is forced to restart EV service about every 36 hours in order to make the server operational again due to failing to create a Notes Session (mutex).



Article URL http://www.symantec.com/docs/TECH158401


Terms of use for this information are found in Legal Notices