Error EBAB03F1: The request could not be performed because of an I/O device error causing backup to fail.

Article:TECH158587  |  Created: 2011-04-21  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH158587
Article Type
Technical Solution


Environment

Issue



Backup job is consuming 100% CPU usage and failing with the following:
Error EBAB03F1: The request could not be performed because of an I/O device error causing backup to fail.


Error



Error EX8F17B7 : Cannot create recovery points for job: OFFSITE- Virtual.
Error E7D1001F: Unable to write to file.
Error EBAB03F1: the Device is not connected.

Error E7D10046: Unable to set file size

Error EX8F17B7 : Cannot create recovery points for job: OFFSITE- virtual.
Error E7D1001F: Unable to write to file.
Error EBAB03F1: the request could not be performed because of an I/O device error.


Environment



Windows 2008 Standard 64-bit.

Windows 2003 Standard 32-bit.


Cause



Suspected this is caused by a failing disk as indicated by Windows event viewer log messages.

 Log Name:      System

Source: Ntfs

EventID: 55
Level: Error
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume [NAME]
 
Source: disk
EventID: 15
Level: Error
The device, \Device\Harddisk2\DR7, is not ready for access yet.
 
Source: Ntfs
EventID: 50
Level: Warning
 
{Delayed Write Failed} Windows was unable to save all the data for the file<IMAGE_FILE_PATH>. The data has been lost. This error may be cause by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

 

Source:        Ntfs

Date:          12/27/2011 1:02:09 PM

Event ID:      57
Task Category: (2)

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      Computer.Name

Description:
The system failed to flush data to the transaction log. Corruption may occur.


Solution



Contact OEM manufacturer of failing disk for further assistance.

If using USB 3.0 drives, refer to the following article for further details: http://www.symantec.com/docs/TECH154302.





Article URL http://www.symantec.com/docs/TECH158587


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