Symantec Endpoint Protection manager is not able to download "Antivirus and Antispyware definition" : error "lu1835".

Article:TECH158680  |  Created: 2011-04-22  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH158680
Article Type
Technical Solution



Issue



Symantec Endpoint Protection manager is not able to download "Antivirus and Antispyware definitions" : error "lu1835".


Error



Error while running the Live Update in Express mode :- lu1835, Connection to the Liveupdate server failed.

Error in Log.liveupdate : - EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Express Mode. LiveUpdate found 12 updates available, of which 0 were installed and 12 failed to install.  The LiveUpdate session exited with a return code of 1835, The LiveUpdate server failed to respond in a reasonable amount of time.


Cause



A 3rd Party hardware firewall is configured to block http downloads for Antivirus and Antispyware.   

You are able to download Antivirus and Antispyware updates using ftp. 

You don't have access to modify the 3rd party hardware firewall settings.


Solution



To configure Live Update to use FTP, create a text file called "settings.hosts.liveupdate" (without quotes and no extension) containing the contents below. Copy this file into the ...\All Users\Application Data\Symantec\LiveUpdate folder, then run LiveUpdate. If you run LiveUpdate interactively, you will see an option to choose a profile. By default, it will be set to FTP, leaving the option to use HTTP at a later date.


HOSTS\0\ACCESS=liveupdate.symantecliveupdate.com
HOSTS\0\ACCESS2=http://liveupdate.symantecliveupdate.com
HOSTS\0\IS_SYMANTEC:ENC=N%9-U,&[>@M
HOSTS\0\LOGIN:ENC=YBR#A%5\(CI
HOSTS\0\NAME=liveupdate.symantecliveupdate.com
HOSTS\0\PASSWORD:ENC=YBR#A%5\(CI
HOSTS\0\SUBNET=0.0.0.0
HOSTS\0\SUBNETMASK=0.0.0.0
HOSTS\0\TYPE=HTTP
HOSTS\0\PROFILE\0=HTTP-DEFAULT
HOSTS\1\ACCESS=liveupdate.symantec.com
HOSTS\1\ACCESS2=http://liveupdate.symantec.com
HOSTS\1\IS_SYMANTEC:ENC=N%9-U,&[>@M
HOSTS\1\LOGIN:ENC=YBR#A%5\(CI
HOSTS\1\NAME=liveupdate.symantec.com
HOSTS\1\PASSWORD:ENC=YBR#A%5\(CI
HOSTS\1\SUBNET=0.0.0.0
HOSTS\1\SUBNETMASK=0.0.0.0
HOSTS\1\TYPE=HTTP
HOSTS\1\PROFILE\0=HTTP-SECONDARY
HOSTS\2\ACCESS=update.symantec.com/opt/content/onramp
HOSTS\2\ACCESS2=ftp://update.symantec.com/opt/content/onramp
HOSTS\2\IS_SYMANTEC:ENC=N%9-U,&[>@M
HOSTS\2\LOGIN:ENC=V!0QDU7."^$C(%+!24M?+A
HOSTS\2\NAME=update.symantec.com
HOSTS\2\PASSWORD:ENC=L"`';1^I=[DC(%+!24M?+A
HOSTS\2\SUBNET=0.0.0.0
HOSTS\2\SUBNETMASK=0.0.0.0
HOSTS\2\TYPE=FTP
HOSTS\2\PROFILE\0=FTP
HOSTS\NUM_HOSTS=3
HOSTS\SET_PROFILE=FTP
 


Attachments

location profile.JPG (25 kBytes)


Article URL http://www.symantec.com/docs/TECH158680


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