Messages with attachments fail the synchronization of Virtual Vault during LoadBufferIntoXMLDOM function with a COM Error.
| Article:TECH158729 | | | Created: 2011-04-25 | | | Updated: 2013-06-06 | | | Article URL http://www.symantec.com/docs/TECH158729 |
Problem
Messages with attachments fail the synchronization of Virtual Vault during LoadBufferIntoXMLDOM function with a COM Error.
Error
Observed in Client Trace during Synchronization:
[1364]: ~DesktopCommonUtil::GetXMLDOMDocumentObj: 0x0
[1364]: DesktopCommonUtil::LoadBufferIntoXMLDOM: 0x0
[1364]: Failed to load DOM reason 'A string literal was expected, but no opening quote character was found.
' srcText ' <span><H1>Server Error in '/EnterpriseVault' Application.<hr width=100% size=1 color=silver></H1>'
[1364]: ~DesktopCommonUtil::LoadBufferIntoXMLDOM: 0x1
[1364]: HDR: ~EVServerConnection::LoadXMLResponse:0x80004005
[1364]: HDR:SYNC:ARC: Synchronization failed (COM error):: 0x80004005
Cause
The cause of this issue is related to large/complex/damaged attachment(s) associated with the affected message. It is also observed that the EVConverterSandbox process, which converts attachments into HTML, will spike in CPU during the archival process of this message. Message attachments affected will take greater than 10 minutes to convert during normal archival.
The default conversion timeout is 10 minutes per object.
Solution
This issue has been addressed in the following release:
Enterprise Vault 9.0.4
http://www.symantec.com/docs/TECH147785
Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787
Workaround:
Add the affected attachment type to be excluded from conversions. This will stop Enterprise Vault (EV) from attempting to convert these attachment types to HTML.
Registry key value:
ExcludedFileTypesFromConversion
Location
HKEY_LOCAL_MACHINE
\SOFTWARE
\KVS
\Enterprise Vault
Content
String value containing list of file types. The list format is:
.filetype[.filetype].
Prefix each file type with a period and end the list with a period.
For example:
.GIF.JPG.
Details:
ExcludedFileTypesFromConversion lists all the file types that are not currently converted. This list can be modified as required to specify further file types that can be excluded from being converted to HTML.
Notes:
a. Converting attachments allow indexing of attachment content in order to be searchable in the EV Webapp utilities or Discovery Accelerator (DA).
b. The Storage Service must be restarted in order to apply changes to this registry key value.
|
|
| Source | ETrack |
| Value | 2330470 |
| Description | VV : Items failing Sync which stops VV from continuing to completion. DesktopCommonUtil::LoadBufferIntoXMLDOM - Failed to load DOM. |
Article URL http://www.symantec.com/docs/TECH158729
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