Database error running SORT Data Collector to generate offline License Deployment Report (LDR)
| Article:TECH158760 | | | Created: 2011-04-25 | | | Updated: 2011-05-10 | | | Article URL http://www.symantec.com/docs/TECH158760 |
| NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made. |
Problem
Running SORT Data Collector in offline mode to generate LDR for almost 10.000 hosts (9969), a database error is encountered after two (2) days.
Command:
./vosdc -offline -tardir=/var/tmp/sda/mar2011/ALL-LOC
Error
DBD::SQLite::st execute failed: unable to open database file(14) at dbdimp.c line 423 at lib/VOS/v10/DB/DB.pm line 173.
[VOS data collector DBException->Message] Collector, lib/VOS/v10/Collector/Collector.pm, 300, DB::get_from_db [ select distinct status from collector_status where sys_id='Sys::sjcbat114' ] unable to open database file(14) at dbdimp.c line 423 VOS data collector current session log files are saved at: /repo/vos/log/vosdc-201103311436wer
Environment
Data Collector version: Build: 2.2.3.20100901
Current version: Build: 3.2.20110316 (at time of this writing)
While this issue was discovered in a specific OS environment, it is possible that this can apply to other supported OS's; only the Data Collector version is material, the version of any installed product(s) does not apply.
Cause
Running an older version of the Data Collector script.
Solution
Upgrade Data Collector script from SORT website (Custom Reports widget)
Browse to http://sort.symantec.com and click My Sort link
Or ...
Browse directly to http://mysort.symantec.com
|
|
| Description | The system where the Data Collector was run has no direct connectivity to Internet. Therefore the script was unable to perform an automatic upgrade. |
Article URL http://www.symantec.com/docs/TECH158760
Terms of use for this information are found in Legal Notices
Thank you.