GE client has detected that another session is running.

Article:TECH158857  |  Created: 2011-04-26  |  Updated: 2011-06-10  |  Article URL http://www.symantec.com/docs/TECH158857
Article Type
Technical Solution

Environment

Issue



GE version 9.5.3 SP2. It is a fresh install, issue happening since the installation.

There are no functional issues, but this message appears everytime the machines boots up to the desktop.

Also in task manager, under processess tab, we would see EAFRCliStart.exe appear twice.

Once we click "ok" on the warning message, one of the  EAFRCliStart.exe process would end automatically
 


Error



"GuardianEdge Client has detected that another session is running. The program cannot be run in multiple sessions. If you want to continue to use the program, please switch to the session in which GuardianEdge Client was originally started."


Solution



Uninstalling and reinstall the software fixes the issue. However you can make sure that user is not entering a special character, the @ sign(for example user@domain.com in the user name field) along with his user name during the Pre-Boot Authentication.Unregister and re-registering the user is also worth a try.




Article URL http://www.symantec.com/docs/TECH158857


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