Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 8 SP5, Build 1048 - Memory heap corruption in DirectoryService.exe

Article:TECH159089

Created: 2011-04-28

Updated: 2011-05-18

Article URL http://www.symantec.com/docs/TECH159089

Article Type
Technical Solution

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Problem

To which version of Symantec Enterprise Vault (tm) can this hotfix be applied?

Enterprise Vault 8 SP5, Build 1048

What issue(s) does this hotfix resolve?

On certain systems, a memory condition was resulting in a potention disruption to the operation of the Enterprise Vault Directory Service and un-expected behaviour in the Vault Administration Console.

Environment

Which files does this hotfix replace?

DirectoryService.exe

8.0.5.1066

Solution

To address the issue do either of the following:-

1. Install the attached EV8 SP5 hotfix on all Enterprise Vault servers running Enterprise Vault 8 SP5, Build 1048

How to install this hotfix:-

1. Stop the IIS Admin Service and all Enterprise Vault services on the EV server.
2. Once all services have stopped, take a backup copy of the file "DirectoryService.exe",
locatable in the Enterprise Vault installation folder (which by default is "C:\Program Files\Enterprise Vault").
3. Copy the updated file "DirectoryService.exe", packaged in this Hotfix, to the Enterprise Vault installation folder to replace the original.
4. Re-start all Enterprise Vault services and the IIS Admin Service.
5. It may be necessary to restart the IIS Default Web Site after an IIS service restart. To do this, open IIS Manager and expand 'server name' > Web Sites > Default Web Site. Right Click 'Default Web Site' and select 'Start'.

How to uninstall this hotfix:-

1. Stop the IIS Admin Service and all Enterprise Vault services on the EV server.
2. Once all services have stopped, replace DirectoryService.exe with the original version.
4. Re-start all Enterprise Vault services and the IIS Admin Service.
5. It may be necessary to restart the IIS Default Web Site after an IIS service restart. To do this, open IIS Manager and expand 'server name' > Web Sites > Default Web Site. Right Click 'Default Web Site' and select 'Start'.

2. Upgrade all Enterprise Vault Servers to EV 9.0.2

Attachments

Memory heap corruption in DirectoryService.exe

EV 8.0.5 Hotfix - ETrack 2291575.zip (671 kBytes)

Supplemental Materials

Source	ETrack
Value	2291575
Description	Heap corruption in DirectoryService.exe