With SAN/SSO installed, Synthetic backup fails on the secondary server with "Final error: 0xe0000904 - An error occurred while retrieving catalog information."

Article:TECH159234  |  Created: 2011-05-02  |  Updated: 2012-01-26  |  Article URL http://www.symantec.com/docs/TECH159234
Article Type
Technical Solution


Issue



Running a Synthetic job on the secondary SAN/SSO server fails with error (V-79-57344-2308) - Final error: 0xe0000904 - An error occurred while retrieving catalog information.
 

 


Error



Completed status: Failed
Final error: 0xe0000904 - An error occurred while retrieving catalog information.
Final error category: Backup Media Errors

For additional information regarding this error refer to link V-79-57344-2308.  

 


Cause



This issue occurs because the catalogs are centralized on the primary SSO server and they do not exist on the secondary SSO server.  This is by design whne in a SAN/SSO configuration.

 


Solution



Run synthetic jobs from the primary SAN/SSO server.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Supplemental Materials

SourceError Code
Value0xe0000904
Description

An error occurred while retrieving catalog information.


SourceUMI
ValueV-79-57344-2308
Description

An error occurred while retrieving catalog information.


SourceETrack
Value2368211
Description

With SAN/SSO installed, synthetic backup fails on the secondary server with "Final error: 0xe0000904 - An error occurred while retrieving catalog information."



Article URL http://www.symantec.com/docs/TECH159234


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