NDMP backups or restores fail with The operation was terminated on the NDMP server.

Article:TECH159313  |  Created: 2011-05-03  |  Updated: 2012-07-11  |  Article URL http://www.symantec.com/docs/TECH159313
Article Type
Technical Solution

Product(s)

Issue



During NDMP backup or restore the job fails with The operation was terminated on the NDMP server or The NDMP server returned a restore error when a timeout waiting on the NDMP server occurs.

 


Error



0xe000130a - The NDMP server returned a restore error. See the NDMP Log for more information.
0xe000130b - The operation was terminated on the NDMP server. 


Cause



A timeout has occurred between Backup Exec and NDMP server (internal_error = 258).

Debug Log:

BENGINE: BEWSNdmpMover: ProcessReadRequest returned error 258.
BENGINE: BEWSNdmpMover: Mover halting. ndmpError = 7, internal_error = 258, mover_halt_reason = INTERNAL_ERROR
BENGINE: BEWSNdmpMover: Switching state ACTIVE ==> HALTED
BENGINE: BEWSNdmpMover: Mover halted.
BENGINE: NDMP Log Message: Mover encountered internal read error.
BENGINE: NDMP Notify Mover halted: Internal Error.
BENGINE: NDMP Notify Data Halted: Aborted
BENGINE: NDMP Log Message: Aborted by client
BENGINE: BEWSNdmpMover: Switching state HALTED ==> IDLE


Solution



 

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

After applying the hotfix create the Backup Exec registry key NDMPProcessRead timeout to increase the timeout. Set the registry key 7 (7 Minutes) or higher.

 

NOTE:  It may be necessary to set the registry key to 15 or 15 minutes.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

 

 
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\NDMP\NDMPProcessRead timeout

1. Open the registry editor by clicking start, selecting "Run" and typing "Regedit"

2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\NDMP

3. Create DWORD value NDMPProcessRead timeout and set it to 7 decimal for 7 minutes.

4. Restart the Backup Exec services

5. Run the NDMP job.

 


Supplemental Materials

SourceETrack
Value2369360
Description

NDMP Restore fails with The NDMP server returned a restore error Internal Error ndmpError = 7, internal_error = 258


SourceError Code
Value0xe000130a
Description

The NDMP server returned a restore error. See the NDMP Log for more information


SourceETrack
Value0xe000130b
Description

The operation was terminated on the NDMP server


SourceUMI
ValueV-79-57344-4875
Description

The operation was terminated on the NDMP server.
 


SourceETrack
Value2685897
Description

NDMP Restore fails with The NDMP server returned a restore error Internal Error ndmpError = 7, internal_error = 258




Article URL http://www.symantec.com/docs/TECH159313


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