BE 2010: Step By Step guide to download and install the program

Article:TECH159346  |  Created: 2011-05-03  |  Updated: 2014-02-11  |  Article URL
Article Type
Technical Solution




This article is a Step By Step guide for downloading and installing Backup Exec version 2010, 2010 R2 and R3.


(I) Downloading Backup Exec:

What you find available for download depends upon your serial number. One of the following available methods can be used to download the Backup Exec:

Download it from FileConnect website:

1. Go to :

2. Select a Preferred Language. (See Figure 1)

Figure 1:

3. Enter the Serial Number for Backup Exec (Serial Numbers is usually the 'M' number which can be obtained from the purchase documentation or by contacting the Licensing Department).

4. Click on link Symantec Backup Exec2010-Multilingual. (See Figure 2)

Figure 2:

5. Click I Agree on Symantec Software License Agreement.

6. On next page, read the download information to understand the download process. You can choose to download using Download Manager and download 4 parts and combine them once downloaded or you can click on link Here (See Figure 3) and download one single large BE 2010 ISO in single attempt.

Figure 3:

7. If using Download Manager, download the following files as mentioned on the page. Select the files and click on DOWNLOAD SELECTED FILES. (See Figure 4)

Figure 4:

8. If you get a Security Information box for Java, click RUN.

9. Now click on Browse... button and specify the download folder and click OK.

10. This will start the file download using the Download Manager. (See Figure 5)

Figure 5:

After downloading the files, combine them by double-clicking Backup_Exec_2010_13.0_R3_SP1_MultiPlatforms_Multilingual_DVD.iso.cmd. The files will be combined to form the full DVD image. Use a DVD authoring tool to burn the ISO to a physical DVD which you can use to install the product.

(II) Installing Backup Exec 2010 R3:

1. Double click on the "Browser.exe" file from the DVD media to launch Backup Exec Installation. This will display the installation language selections: (Figure 6)

Figure 6:

The Welcome Screen (Figure 7) contains three options :

  • Getting started: This option will provide helpful documentation and links about the product.
  • Pre-Installation: Environment Checker.
  • Install Products: Lists options to Install Backup Exec or Backup Exec Continuous Protection Server.

Figure 7:

2. Select Install Products to move to the Installation selection screen. (Figure 8)

Figure 8:

3. Select Backup Exec. This will start the installation wizard which will guide the user through the installation process.

4. Select I Agree to accept the End User License Agreement and click Next to continue with the installation.

5. Select Typical Install. (Figure 9) Options for Custom Installation are discussed below.

Figure 9:

6. Click Next to continue.

7. Backup Exec Installation will run the Environment Check. (Figure 10) (See Related Documents section)

Figure 10:

8. Review the summary and Click Next to continue.

9. Enter a valid Backup Exec 2010 Product License Key and select Add. (Figure 11)
Note: Repeat step 7 as often as necessary in order to add more Licenses for additional Backup Exec Agents & Options. If no License Numbers are entered, Backup Exec will be installed in a 60-day Trial Mode.

Figure 11:

10. Enter a user name, password, and domain for the Backup Exec services to use as a logon account. It is recommended to give the Backup Exec Service Account (BESA) a Domain user account belonging to the Domain Admins and Local Administrators groups. (Figure 12)

The following rights are required:

  • Act as part of the operating system. (For Windows 2000 only)
  • Backup Files and Directories.
  • Create a token object.
  • Logon as a batch job. (on Windows 2008 and higher)
  • Logon as a service.
  • Manage Auditing and Security Logs.
  • Restore Files and Directories.
  • Take ownership of files and other objects.

Also make sure the account is not added under:

  • Deny logon as a batch.
  • Deny logon as a service.

Backup Exec Service Account ( BESA ) -

Select a Destination Folder to install Backup Exec. By default the location is C:\Program Files\Symantec\Backup Exec. It can be changed if required by clicking on the Change button. Click Next to continue.

Figure 12:

11. The Add Remote Computer allows the user to push install the Remote Agent for Windows Systems (RAWS). (Figure 13) If this step is bypassed at this time, it can be performed after the installation is complete. See Related Documents for additional guidance on the push installation of RAWS.

Figure 13:

12. Review the Backup Exec Installation summary, and click Install to begin the Installation. (Figure 14)

Figure 14:

Note: The installation process may takes several minutes to complete. During the process, the progress bar may not move for several minutes.

13. After the installation is complete, the following options are displayed :

  • Participate in the Backup Exec Improvement Program.
  • Run Live Update.
  • View the readme.
  • Create a shortcut to Backup Exec on the Desktop.

14. Click Finish after selecting the appropriate check boxes Note: A reboot may be required to complete the installation.

15. Open Backup Exec and run Tools > Live Update to download latest patches after Installation is complete.Please note: It is best to run Live Update until it states that it is up to date. This may take multiple attempts.

16. Now it is necessary to push the updated agents to all remote agents using the Tools > Install Agents and Media Servers on Other Servers option.


A Custom installation of Backup Exec allows more user control over various settings:

1. Additional agents and options may be selected (in addition to those included with license keys) to run in a 60-day trial mode. If no license keys are input, all agents and options are available in trial mode. (Figure 15) Figure 15:

2. A Typical installation creates a default SQL 2005 SP3 Express instance named BKUPEXEC in C:\Program Files\Microsoft SQL Server. A Custom installation allows the user to select an existing SQL 2005 (SP3 or later) or SQL 2008 instance as the database repository, or to create the default BKUPEXEC instance in a different location on the computer. (SQL requires an unencrypted and uncompressed drive as the installation location.) (Figure 16)

Figure 16:

3. A Custom installation includes the option to install Symantec device drivers for all tape devices. Note that Symantec drivers are not Windows Certification Tested. During the installation progress, click Continue Anyway if prompted about the device driver installation. (Figure 17)

Figure 17:

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