Unable to delete items using the “Delete” key when “Disconnected Mode” in Outlook.
| Article:TECH159383 | | | Created: 2011-05-04 | | | Updated: 2012-04-02 | | | Article URL http://www.symantec.com/docs/TECH159383 |
Problem
When Outlook user is in "Disconnected Mode" the user will not be able to delete items using the "Delete" key.
Error
"This operation failed because of a registry or installation problem. Restart Outlook and try again if the problem persists, reinstall Outlook"
Solution
This issue has been resolved in the following releases:
Enterprise Vault 9.0.3
Enterprise Vault 10.0.1
http://www.symantec.com/docs/TECH147787
Workaround:
Highlight an item - Right click - Choose "Delete" or Use the delete button on the Outlook toolbar.
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| Source | ETrack |
| Value | 2361371 |
| Description | "Work Offline" Outlook users are not able to delete the item using a "Delete" key with EV9 SP1 or SP2 installed on the workstation. |
Article URL http://www.symantec.com/docs/TECH159383
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