Newly assigned Control Center certificate is not being used.
|Article:TECH159392|||||Created: 2011-05-04|||||Updated: 2012-09-24|||||Article URL http://www.symantec.com/docs/TECH159392|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
A new certificate has been assigned as the Control Center "user interface HTTPS certificate", but it is not being used when connecting to the web interface. Reviewing the certificate from the Control Center shows the old certificate is still in use.
If there is an issue with the old certificate, such as expiration, a certificate error will be issued by the browser.
Symantec Messaging Gateway 9.5.x
The certificate is cached by the Control Center process and will not be updated until the Control Center service is restarted. This is a limitation of the application server software.
This issue has been partially addressed with the SMG 10.0.0 release. With the SMG 10.0.0 release, the administration interface will now prompt to administrator to restart the control center process rather than requiring a restart from the command line.
Workaround for 9.5.4 and earlier
To restart the Control Center service, log in to the SMG command line interface (CLI) as admin, and enter the following command:
service controlcenter restart
Article URL http://www.symantec.com/docs/TECH159392