Newly assigned Control Center certificate is not being used.

Article:TECH159392  |  Created: 2011-05-04  |  Updated: 2012-09-24  |  Article URL http://www.symantec.com/docs/TECH159392
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



A new certificate has been assigned as the Control Center "user interface HTTPS certificate", but it is not being used when connecting to the web interface. Reviewing the certificate from the Control Center shows the old certificate is still in use.


Error



If there is an issue with the old certificate, such as expiration, a certificate error will be issued by the browser.


Environment



Symantec Messaging Gateway 9.5.x


Cause



The certificate is cached by the Control Center process and will not be updated until the Control Center service is restarted. This is a limitation of the application server software.


Solution



This issue has been partially addressed with the SMG 10.0.0 release. With the SMG 10.0.0 release, the administration interface will now prompt to administrator to restart the control center process rather than requiring a restart from the command line.

Workaround for 9.5.4 and earlier

To restart the Control Center service, log in to the SMG command line interface (CLI) as admin, and enter the following command:

service controlcenter restart

 


Supplemental Materials

SourceETrack
Value2390140

SourceETrack
Value2511864



Article URL http://www.symantec.com/docs/TECH159392


Terms of use for this information are found in Legal Notices