Backup of Symantec Messaging Gateway (SMG) 9.5.0.x with Backup Exec on VMWare ESX(i) 4.1 fails

Article:TECH159437  |  Created: 2011-05-05  |  Updated: 2011-05-05  |  Article URL http://www.symantec.com/docs/TECH159437
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



Backup Exec Agent for VMWare (BE-AVVI) reports a problem when trying to backup SMG version 9.5.0.x.


Error



You may observe the following error when the backup fails:

Error: 0xe0009574, V-79-57344-38260


Environment



Your Symantec Messaging Gateway deployment consists of the following:

SMG 9.5.0-x

VMWare ESX(i) 4.1

Backup Exec Agent for VMWare Virtual Infrastructure 2010 R2


Cause



This feature is not supported in SMG version 9.5.0-x.


Solution



This behavior is expected. BE-AVVI uses a feature of VMWare that is currently not supported in SMG 9.5.0-x.

To backup your SMG virtual machine, you can use the SMG backup feature available under Administration > Version > Backup.

 
 





Article URL http://www.symantec.com/docs/TECH159437


Terms of use for this information are found in Legal Notices