Backup of Symantec Messaging Gateway (SMG) 9.5.0.x with Backup Exec on VMWare ESX(i) 4.1 fails

Article:TECH159437  |  Created: 2011-05-05  |  Updated: 2011-05-05  |  Article URL
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Article Type
Technical Solution


Backup Exec Agent for VMWare (BE-AVVI) reports a problem when trying to backup SMG version 9.5.0.x.


You may observe the following error when the backup fails:

Error: 0xe0009574, V-79-57344-38260


Your Symantec Messaging Gateway deployment consists of the following:

SMG 9.5.0-x

VMWare ESX(i) 4.1

Backup Exec Agent for VMWare Virtual Infrastructure 2010 R2


This feature is not supported in SMG version 9.5.0-x.


This behavior is expected. BE-AVVI uses a feature of VMWare that is currently not supported in SMG 9.5.0-x.

To backup your SMG virtual machine, you can use the SMG backup feature available under Administration > Version > Backup.


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