Getting the error titled "EAFRCliconsole.exe - Common Language Runtime Debugging Service" with the message "Application has generated an exception that could not be handled" while opening the Guardian Edge User Client console.

Article:TECH159459  |  Created: 2011-05-05  |  Updated: 2011-08-15  |  Article URL http://www.symantec.com/docs/TECH159459
Article Type
Technical Solution

Environment

Issue



Unable to open the Guardian Edge User Client console on a client machine. However the Guardian Edge Administrator Client opens fine.


Error



"EAFRCliconsole.exe - Common Language Runtime Debugging Service" with the message "Application has generated an exception that could not be handled"


Environment



Windows XP/ Windows 7/ Windows Vista


Cause



The client installation has got corrupted


Solution



1)   Run the Repair of the Guardian Edge Framework using the following command. Once finished do not reboot.

      MSIEXEC /VAMUS "[path]\GuardianEdge Framework Client.msi"

2)   Run the Repair of the Guardian Edge Full Disk.

     MSIEXEC /VAMUS "[path]\GuardianEdge Drive Encryption Client.msi"

3)   Reboot the machine.

4)   After that the Guardian Edge User Client console opens without any errors.

 




Article URL http://www.symantec.com/docs/TECH159459


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