Backup of System state fails with the error message "A failure occurred reading an object.WARNING: "\\<Server Name>\Shadow?Copy?Components\System?State\System Files\System Files" is a corrupt file.This file cannot verify.Database or database element is corrupt"

Article:TECH159624

Created: 2011-05-09

Updated: 2012-11-26

Article URL http://www.symantec.com/docs/TECH159624

Article Type
Technical Solution

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Problem

Backup of System state fails with the error message "A failure occurred reading an object. WARNING: "\\\Shadow?Copy?Components\System?State\System Files\System Files" is a corrupt file. This file cannot verify. Database or database element is corrupt"

Error

A failure occurred reading an object.

WARNING: "\\\Shadow?Copy?Components\System?State\System Files\System Files" is a corrupt file.
This file cannot verify.
Database or database element is corrupt.

Cause

This error may come up if the Anti Virus running on the server has restricted any access to files under System State.

Solution

To troubleshoot the issue, try to run the backup using Windows built in Backup utility.

Please check the following Microsoft TechNet link for more information on how to backup system state using Windows Backup:

technet.microsoft.com/en-us/library/bb625087.aspx

Check for any errors such as:

Warning: Unable to open "C:\WINDOWS\system32\tftp.exe" - skipped.

Reason: Access is denied.

In this case , the reason for the file not getting backed up is that the Anti-virus software restricts access to this file.

To resolve the issue, contact the Anti-virus manufacturer for assistance with excluding or temporarily disabling the product during backups.

Supplemental Materials

Value	0xa000fedf
Description	A failure occurred reading an object.

Value	v-79-40960-65247
Description	A failure occurred reading an object

TECH38835 Job Fail with the following error message : " Final error: 0xe000847c - An error occurred retrieving System State files. The System State file could not be backed up."

TECH70643 0xe000847c - An error occurred retrieving system state files for a Windows 2000 remote agent after applying an upgrade of McAfee ePolicy Orchestrator and Virus Scan software.

Legacy ID

279423

Article URL http://www.symantec.com/docs/TECH159624

Backup of System state fails with the error message "A failure occurred reading an object.WARNING: "\\<Server Name>\Shadow?Copy?Components\System?State\System Files\System Files" is a corrupt file.This file cannot verify.Database or database element is corrupt"

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