SMTP Email settings in Symantec System Recovery (SSR) are lost following a machine restart on Windows 7 and 2008 R2.

Article:TECH159819  |  Created: 2011-05-11  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH159819
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Article Type
Technical Solution


Environment

Subject

Issue



After adding the 'SMTP Email' settings in the Symantec System Recovery (SSR) graphical user interface (GUI), those settings are lost if the machine is restarted rather than being shutdown.


Environment



Windows 7

Windows 2008 R2


Solution



This issue is fixed in Service Pack 2 (10.0.2) for Symantec System Recovery (SSR) 2011. SP2 is available via LiveUpdate or here: http://www.symantec.com/docs/TECH186176.

This issue is also fixed in Service Pack 5 (9.0.5) for Backup Exec System Recovery (BESR) 2010. SP5 is available via LiveUpdate or here:

http://www.symantec.com/docs/TECH193127.


Supplemental Materials

SourceETrack
Value2378329
Description

GUI: SMTP settings are lost following a restart in Windows 7/2008 R2.



Article URL http://www.symantec.com/docs/TECH159819


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