Restore job is failing while trying to go through a software network load balancer to access an Exchange 2010 Database Availability Group (DAG).

Article:TECH160013  |  Created: 2011-05-13  |  Updated: 2013-11-15  |  Article URL http://www.symantec.com/docs/TECH160013
Article Type
Technical Solution


Issue



GRT restore job is failing while trying to go through a software network load balancer to access an Exchange 2010 DAG.


Error



Final error: 0xe0000f04 - The media server could not connect to the remote computer. The remote computer may not be running the Backup Exec Remote Agent for Windows/Linux. Make sure that the correct version of the Remote Agent is installed and Restore job is failing while trying to go through a hardware network load balancer to access an Exchange 2010 DAG
 

Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-3844 


Environment



Backup Exec 2010 R2 on Windows Server 2008 R2 x64
Exchange 2010 nodes in a DAG on WindowsServer 2008 R2 x64
Software network load balancer.


Solution



Add an entry of IP address of CAS server and FQDN of network load balancer into the hosts file on the media server.

Note: See the related article section below (TECH75728) for steps on how to edit hosts file.


Supplemental Materials

SourceUMI
ValueV-79-57344-3844
Description

The media server could not connect to the remote computer




Article URL http://www.symantec.com/docs/TECH160013


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