Software Licenses created in the Asset Management pages are not showing up in Activity Center pages (Enhanced Console View pages).

Article:TECH160024  |  Created: 2011-05-13  |  Updated: 2011-05-13  |  Article URL http://www.symantec.com/docs/TECH160024
Article Type
Technical Solution


Issue



Software Licenses created in the Asset Management pages are not showing up in Activity Center pages (Enhanced Console View pages).


Error



None


Environment



Activity Center 7.1

Asset Management 7.1


Cause



When creating Software License in the Asset pages the Maintenance Renewal Cost and Support Renewal Cost are set to Null.


Solution



To allow the Software Licenses to be seen the Maintenance Renewal Cost and Support Renewal Cost need to set to 0.  To allow them to be seen in Activity Center pages run these queries:

update Inv_Software_License_Details
set [Maintenance Renewal Cost]=0
where [Maintenance Renewal Cost] is null


update Inv_Software_License_Details
set [Support Renewal Cost]=0
where[Support Renewal Cost]is null

After running queries go to the Managed Software>> Managed Software then select a Software you have more than one license for and double click on it. You should now see all licenses.


Supplemental Materials

SourceETrack
Value2379994


Article URL http://www.symantec.com/docs/TECH160024


Terms of use for this information are found in Legal Notices