"Error 1327 Invalid Drive: X:\ " where "X" refers to a mapped drive, occurs when attempting a Symantec System Recovery uninstall /reinstall.

Article:TECH160028  |  Created: 2011-05-13  |  Updated: 2012-01-17  |  Article URL http://www.symantec.com/docs/TECH160028
Article Type
Technical Solution


Subject

Issue



When attempting an uninstall or reinstall of Symantec System Recovery the attempt fails with the error listed below. Rebooting and trying the attempt again generates the same results.


Error



Error 1327 - Invalid drive X:\ where "X" is the name of a mapped drive on the system.


Environment



Windows base client install.


Cause



This is an InstallShield error common to all applications that use this installation API.

More information is available in the following Microsoft article:

support.microsoft.com/kb/282183

 

 


Solution



To resolve the error, temporarily unmap the drive mentioned in the error and reattempt the uninstall / reinstall. The mapping can be safely recreated afterwards. If the attempt continues to fail, and re-establishing the mapped drive has not affect, follow the steps outline in the following technote to manually uninstall the product before any reinstall attempt: www.symantec.com/docs/TECH55097




Article URL http://www.symantec.com/docs/TECH160028


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