Computer status changes from Retired back to Active
| Article:TECH160029 | | | Created: 2011-05-13 | | | Updated: 2012-10-15 | | | Article URL http://www.symantec.com/docs/TECH160029 |
Problem
A computer that had previously had its status set to Retired later reverts back to Active.
Environment
Symantec Management Platform 7.1 SP2
Cause
A Symantec Management Platform Agent is still installed onto the computer. When basic inventory checks in next, the status of the computer is changed back to Active. This is working as designed.
Solution
Uninstall the Symantec Management Platform Agent from a retired computer to prevent it from continuing to be seen as active by the Symantec Management Platform server.
Related Articles
How the Retired status for a computer works
http://www.symantec.com/business/support/index?page=content&id=HOWTO52993
KNOWN ISSUE: Resource Status is being overwritten on the parent server in Hierarchy or when Basic Inventory is received.
http://www.symantec.com/business/support/index?page=content&id=TECH147338
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Article URL http://www.symantec.com/docs/TECH160029
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