Not able to download and login to the Java remote console when using Internet Explorer 9

Article:TECH160042  |  Created: 2011-05-13  |  Updated: 2012-03-06  |  Article URL http://www.symantec.com/docs/TECH160042
Article Type
Technical Solution



Issue



 Not able to download and login to the Java remote console when using Internet Explorer 9 (IE9).


Error



 You may be presented with the following errors:

"JnlpServlet couldn't be downloaded."

"Do you want to save JnlpServlet (1.74 KB) from <server name>?


Environment



 Windows 2008 R2 64-bit or Windows 7 64-bit running Internet Explorer 9 (32-bit).


Cause



 "Do not save encrypted pages to disk" has been checked within "Internet Options" under the "Advanced" tab.


Solution



 Uncheck "Do not save encrypted pages to disk" within "Internet Options" under the "Advanced" tab.




Article URL http://www.symantec.com/docs/TECH160042


Terms of use for this information are found in Legal Notices