How to figure out the cause of the error messages "VCS WARNING V-16-10011-5607 (nodename) NIC:resource_name:packet count test failed: Resource is offline

Article:TECH160062  |  Created: 2011-05-14  |  Updated: 2012-07-21  |  Article URL http://www.symantec.com/docs/TECH160062
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Article Type
Technical Solution


Environment

Issue



 

[ ISSUE ]
NIC resources won't online aftet upgrading to 5.0 MP3 w AIX 6.1

 


Error



 

[ ERROR MESSAGES ]
2011/05/14 20:07:38 VCS WARNING V-16-10011-5607 (dsymc_aix1) NIC:APP_NIC:monitor:packet count test failed: Resource is offline
2011/05/14 20:07:38 VCS WARNING V-16-10011-5607 (dsymc_aix1) NIC:DB2_NIC:monitor:packet count test failed: Resource is offline
2011/05/14 20:07:38 VCS WARNING V-16-10011-5607 (dsymc_aix1) NIC:csgnic:monitor:packet count test failed: Resource is offline

Environment



 

[ VERSION OF OS/PACKAGE ]
AIX 6.1 / 6100-04-04-1014
SFHA5.0MP3

Cause



 

Incident 1598940 : [Agents] Fixed an issue in which the NIC and MultiNICA resources did not go online because the broadcast ping failed due to changes in the AIX
operating system. Note that these agents will break if used with SP3+.
Modify agent to correctly parse netstat output for both pre and post AIX 6.1 TL2 SP3 levels.

Solution



 

[ FINDINGS AND SUGGESTION ]
According to the incident 1598940, since the format of netstat -i throughput changed at AIX OS level,
VCS also had no choice but to pursuant to its change by modifying the method in package calculation of MonitorProgram for NIC Agent.
 
And this is fixed in RP2 over MP3, 2009-07-18. Thereafter, it was obsolete through the latest patch, RP5.
 
 
1. What to collect
#no -a|grep bcastping
#netstat -i
 
 
2. What to check
1) For bcastping output, this parameter should set with bcastping = 1
To change bcastping to 1 to allow response to ICMP echo packets to the broadcast address by running the following command
 
# no -o bcastping=1
 
2) For packet calculation in netstat -i, please refer to the change in its outcome format.
 
Before O/S change in netstat -i output.
--------------------------------------------------------------
$ cat netstat_i
Name  Mtu     Network      Address                 ZoneID     Ipkts       Ierrs    Opkts Oerrs  Coll
en0     1500    link#2         0.1a.64.1e.e8.e6       
              180695     0     177372     3     0
en0     1500    192.168.1  
 192.168.1.43                           180695     0     177372     3     0
en3     1500    link#3         0.1a.64.b9.3f.41      
                7251        0          635     3     0
en3     1500    192.168.2
   192.168.1.103                          7251        0          635     3     0
lo0      16896   link#1                             
                         7902         0        7914     0     0
lo0      16896  127            127.0.0.1              
                   7902         0        7914     0     0
lo0   16896 ::1                                                      0        7902         0         7914     0     0
 
 
After O/S change in netstat -i output.
--------------------------------------------------------------
$ cat netstat_i
Name  Mtu     Network      Address                 ZoneID     Ipkts       Ierrs    Opkts Oerrs  Coll
en0     1500    link#2         0.1a.64.1e.e8.e6       
   -          180695     0     177372     3     0
en0     1500    192.168.1  
 192.168.1.43                -          180695     0     177372     3     0
en3     1500    link#3         0.1a.64.b9.3f.41       
    -           7251        0          635     3     0
en3     1500    192.168.2
   192.168.1.103              -           7251        0          635     3     0
lo0      16896   link#1                             
              -           7902         0        7914     0     0
lo0      16896  127            127.0.0.1              
       -            7902         0        7914     0     0
lo0   16896 ::1                                                    0           7902         0         7914     0     0
 
 
3. Resolution.
So therefore, please install RP5 package after downloading from the link below.




Article URL http://www.symantec.com/docs/TECH160062


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