Differential or Incremental VMWare backup runs as a full or fails with 0xe00095b4

Article:TECH160121  |  Created: 2011-05-16  |  Updated: 2013-03-19  |  Article URL http://www.symantec.com/docs/TECH160121
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Article Type
Technical Solution


Issue



Although the full VMware backup job completes successfully, the related  Differential or Incremental backup job fails reporting the error "Incremental/Differential backup methods are not supported for this VM" or the job will complete but run as a full backup. The exact symptom depends on the setting for "Use the full backup method for virtual machines that do not support incremental or differential backups", .

 


Error



0xe00095b4 - Incremental/Differential backup methods are not supported for this VM. The backup job failed, since the option 'fall back to a full backup' was not selected.


Cause



This condition is caused by having remote agent selections in the same backup selection list as VMware virtual machine selections and having these remote agent selections listed before the VMware selections.


Solution



Workaround:

To workaround this issue either change the selection list order to that the virtual machine resources are listed first, or run your VMWare selections using separate policies and selection lists from your remote agent selections.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see    http://www.symantec.com 


Supplemental Materials

SourceUMI
ValueV-79-57344-38324
Description

Incremental/Differential backup methods are not supported for this VM. The backup job failed, since the option 'fall back to a full backup' was not selected.


SourceETrack
Value2382706
Description

Unable to do diff/inc backups if job contains non-AVVI resources before the AVVI resources



Article URL http://www.symantec.com/docs/TECH160121


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