Remote PST entry is removed from the mailbox profile when Outlook in Disconnect mode

Article:TECH160139  |  Created: 2011-05-16  |  Updated: 2013-06-10  |  Article URL http://www.symantec.com/docs/TECH160139
Article Type
Technical Solution

Product(s)

Environment

Problem



Remote PST entry is removed from the mailbox profile when Outlook in Disconnect mode.


Error



"Removing PST profile entry for -PSTFileName.pst, as the file has been deleted"


Cause



When Desktop Policy setting "RemovePSTEntries" is set to 1, 3 or 7 ("Remove entry if PST has been deleted") and has a remote PST added in Outlook profile then the EV Client will remove the remote PST entry from the Outlook profile when Outlook is launched in "Disconnected" mode. This is due to file attributes validation process fail to locate the PST.

 

 


Solution



Workaround:

Set Desktop Policy setting "RemovePSTEntries" value to 2 (Remove entry if PST is set to read-only), 4 (Remove entry if PST is hidden.) or 6 (Remove entry if PST is set to read-only or hidden.) 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


Supplemental Materials

SourceETrack
Value2383023
Description

 Remote PST entry is removed from the mailbox profile when Outlook in Disconnect mode.



Article URL http://www.symantec.com/docs/TECH160139


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