Vmware backup job fails with error: 0Xe0009574 - Unable to create a snapshot of the virtual machine

Article:TECH160152  |  Created: 2011-05-16  |  Updated: 2013-11-19  |  Article URL http://www.symantec.com/docs/TECH160152
Article Type
Technical Solution


Issue



Vmware backup job fails with error: 0Xe0009574 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot.


Error



VMware Debug Log Errors:


[fsys\shared]     - vddkCreateVMWareSnapshot(): vmcCreateSnapshotreported: Permission to perform this operation was denied., <0X0>
[fsys\shared]     - LP_ENV::createVMWareSnapshot(): failed, result = 0Xe0009574

or

SymVmTools: CreateSnapshotAPI: SYM_VMC_ERROR:  SOAP_ERROR
[5668] 2013-11-12T15:56:58.851 [fsys\shared]        - SymVmTools: SOAP 1.1 fault: "":ServerFaultCode [no subcode]
"Current license or ESXi version prohibits execution of the requested operation."
Detail: <RestrictedVersionFault xmlns="urn:vim25" xsi:type="RestrictedVersion"></RestrictedVersionFault>
[5668] 2013-11-12T15:57:02.853 [fsys\shared]        - vddkCreateVMWareSnapshot(): vmcCreateSnapshot failed, result = 0X6
[5668] 2013-11-12T15:57:02.853 [fsys\shared]        - vddkCreateVMWareSnapshot(): vmcCreateSnapshot reported: Current license or ESXi version prohibits execution of the requested operation., <0X0>
[5668] 2013-11-12T15:57:02.854 [ndmp\loops]         - LP_ENV::createVMWareSnapshot(): failed, result = 0XE0009574

Cause



This error may occur if the account used for the backup does not have enough permission to transport a snapshot.

This error may also occur if the vStorage APIs are not install on the vCenter / ESX server.

 


Solution



1. Verify that the account used for backup has the proper permissions in vCenter / ESX and on the Backup Exec server. 

2. Verify that the vStorage APIs are installed on the vCenter / ESX server. If not please contact VMWare to purchase the appropriate license.

Refer to the related documents to set the required permissions.

 


Supplemental Materials

SourceError Code
Value0XE0009574
Description

Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot.




Article URL http://www.symantec.com/docs/TECH160152


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