Vmware backup job fails with error: 0Xe0009574 - Unable to create a snapshot of the virtual machine

Article:TECH160152  |  Created: 2011-05-16  |  Updated: 2015-02-20  |  Article URL http://www.symantec.com/docs/TECH160152
Article Type
Technical Solution


Issue



Vmware backup job fails with error: 0Xe0009574 - Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot.


Error



VMware Debug Log Errors:


[fsys\shared]     - vddkCreateVMWareSnapshot(): vmcCreateSnapshotreported: Permission to perform this operation was denied., <0X0>
[fsys\shared]     - LP_ENV::createVMWareSnapshot(): failed, result = 0Xe0009574

or

SymVmTools: CreateSnapshotAPI: SYM_VMC_ERROR:  SOAP_ERROR
[5668] 2013-11-12T15:56:58.851 [fsys\shared]        - SymVmTools: SOAP 1.1 fault: "":ServerFaultCode [no subcode]
"Current license or ESXi version prohibits execution of the requested operation."
Detail: <RestrictedVersionFault xmlns="urn:vim25" xsi:type="RestrictedVersion"></RestrictedVersionFault>
[5668] 2013-11-12T15:57:02.853 [fsys\shared]        - vddkCreateVMWareSnapshot(): vmcCreateSnapshot failed, result = 0X6
[5668] 2013-11-12T15:57:02.853 [fsys\shared]        - vddkCreateVMWareSnapshot(): vmcCreateSnapshot reported: Current license or ESXi version prohibits execution of the requested operation., <0X0>
[5668] 2013-11-12T15:57:02.854 [ndmp\loops]         - LP_ENV::createVMWareSnapshot(): failed, result = 0XE0009574

Cause



This error may occur if the account used for the backup does not have enough permission to transport a snapshot.

This error may also occur if the vStorage APIs are not install on the vCenter / ESX server.

 


Solution



1. Verify that the account used for backup has the proper permissions in vCenter / ESX and on the Backup Exec server. 

2. Verify that the vStorage APIs are installed on the vCenter / ESX server. Use the following document to verify if the vStorage APIs are included with the existing ESX(I) / vSphere license:
http://www.symantec.com/business/support/index?page=content&id=TECH166646
If not please contact VMWare to purchase the appropriate license.

Refer to the related documents to set the required permissions.

 


Supplemental Materials

SourceError Code
Value0XE0009574
Description

Unable to create a snapshot of the virtual machine. The virtual machine may be too busy to quiesce to take the snapshot.




Article URL http://www.symantec.com/docs/TECH160152


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