How to troubleshoot a freeze or spontaneous restart of Symantec Web Gateway (SWG) or Symantec Traffic Shaper (STS).
| Article:TECH160239 | | | Created: 2011-05-17 | | | Updated: 2012-03-02 | | | Article URL http://www.symantec.com/docs/TECH160239 |
Problem
Symantec Web Gateway or Symantec Traffic Shaper became unresponsive at the command line interface. You seek to check the CPU temperature and other sensor data to determine if a hardware failure occurred.
Solution
In the event of a freeze, restart the SWG or STS appliance immediately to return it to service. To troubleshoot the freeze behavior, run the Dell Express hardware diagnostics to determine if a hardware error occurred. The Dell Express hardware diagnostics will also display the log entries within BIOS, including log entries from a hard reset.
BIOS log entries that indicate a hard reset and cite watchdog sensor 2 were initiated by the Linux based operating system. For these, contact Symantec Technical Support for further assistance. For all others, contact Dell for hardware troubleshooting.
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Article URL http://www.symantec.com/docs/TECH160239
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