How to deploy the Symantec Endpoint Protection client for Macintosh using Apple Remote Desktop 3.x

Article:TECH160427  |  Created: 2011-05-19  |  Updated: 2012-03-30  |  Article URL http://www.symantec.com/docs/TECH160427
Article Type
Technical Solution

Product(s)

Environment

Problem



The Symantec Endpoint Protection Manager (SEPM) cannot distribute the Symantec Endpoint Protection for Macintosh (SEP for Mac) client to Macintosh workstations via the Find Unmanaged Computers task or the Migration and Deployment Wizard. A SEPM administrator with access to Apple Remote Desktop (ARD) has Macintosh clients that must have the SEP for Mac client software installed.


Solution



NOTE: These steps are provided for convenience only and are not supported by Symantec.

To use ARD to deploy the SEP for Mac client, the client software will first need to be exported from the SEPM:

  • Log onto the SEPM.
  • Select the Admin tab and then Install Packages.
  • Select and right click on the SEP for Mac install package and choose Export.
  • Select the group that the SEP for Mac clients will be a member of. Browse and select the location where the exported file will be saved to.
  • NOTE: If accessing the SEPM via the web console, you will not be able to click the Browse button, but you will be prompted to save the package as it is downloaded to your system.
  • Click OK to save the exported package/download the exported package.

Once the SEP for Mac package is exported from the SEPM it can be distributed to the Macintosh client systems with ARD. To prepare the package:

  • Copy the exported SEP for Mac client package to the Macintosh system running ARD.
  • Double click the package to unzip the file into the .mpkg file used for distribution and installation.

ARD can either directly distribute the package, or a Task Server can be used to distribute the package when clients come online for package distribution. To distribute directly with ARD:

  • Launch ARD.
  • Select a group of computers in the Remote Desktop window.
  • Choose the target systems within the group selected that will have the SEP for Mac client installed to it.
  • Select Interact -> Lock Screen and then select Lock Screen to prevent the SEP for Mac install GUI from appearing on screen.
  • Select Manage -> Install Packages and choose the unzipped SEP for Mac .mpkg installer file.
  • SEP for Mac requires a logout of the client system after installation. This is not an option available in ARD. Choose to restart the client systems after installation. Optionally, choose the option available to attempt the restart and to allow the Users to save documents, etc.
  • Choose the option to run the task from "This Application."
  • Click Install.

To distribute with a Task Server:

  • Insure the Task Server is configured properly according to the ARD Administrator's Guide.
  • Launch ARD.
  • Select a group of computers in the Remote Desktop window.
  • Chose the target systems within the group selected that will have the SEP for Mac client installed to it.
  • Select Manage -> Install Packages and select the unzipped SEP for Mac .mpkg installer file.
  • Select the Task Server to run the install from that is set up in the ARD preferences.
  • Click Install.

 




Article URL http://www.symantec.com/docs/TECH160427


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