Web analytics tracking cookies cause EV OWA 2010 authentication to fail when accessing shared mailboxes externally.
|Article:TECH160437|||||Created: 2011-05-19|||||Updated: 2011-12-20|||||Article URL http://www.symantec.com/docs/TECH160437|
Event ID 0 Errors in application event log of the Exchange Server 2010 Client Access Server (CAS). "EVOWA - Request not Authenticated (Could not establish the UserContext)"
Log Name: Application
Source: Enterprise Vault OWA Extensions
Event ID: 0
Task Category: None
An unhandled exception was caught in PostRequestHandlerExecute:
HTTP Request Timestamp: <Timestamp Value>
System.Exception: EVOWA - Request not Authenticated (Could not establish the UserContext)
at Symantec.EnterpriseVault.Owa.Core.EVContext.GetEVContext(HttpContextoHttpContext, SecurityIdentifier sid)
at Symantec.EnterpriseVault.Owa.Core.RequestProcessor.Init(HttpContext oContext)
objSender, EventArgs objEventArgs)
This is caused by tracking cookies taking precedence in the order of cookies presented to Exchange Server while authenticating to OWA when accesing a shared mailbox which cause Enterprise Vault OWA Extensions to fail to authenticate
This issue has been resolved in the following release:
Enterprise Vault 9.0.3
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com .
Web analytics tracking cookies cause EV OWA authentication to fail when accessing shared mailboxes.
OWA 2010 : Web analytics tracking cookies cause EV OWA authentication to fail when accessing shared mailboxes
Article URL http://www.symantec.com/docs/TECH160437