Calls to getarchivesettings.asp do not occur in OWA2010 during archival when a folder is in Conversation View mode, causing policy values to not be applied (Ex. No shortcut creation)

Article:TECH160443  |  Created: 2011-05-19  |  Updated: 2013-06-10  |  Article URL http://www.symantec.com/docs/TECH160443
Article Type
Technical Solution


Issue



When attempting to archive item in OWA 2010 from within Conversation View, a check is not made for policy-specific requirements.  An item will be archived with the following hardcoded values:

a. The owner's archive will be used.
b. The default retention will be used.
c. A Shortcut for the item will be created.
d. The original item will be removed.


Cause



When Conversation view is enabled in OWA 2010, the OWA add-in will not check the assigned policy and will default to the above settings.


Solution



Workaround:
Disable Conversation View in OWA2010.



This issue has been addressed as part of the following release:

 


Calls to getarchivesettings.asp do not occur in OWA2010 during archival, causing policy values to not be applied (Ex. No shortcut creation)
http://www.symantec.com/docs/TECH166103

Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


Supplemental Materials

SourceETrack
Value2361460
Description

Calls to getarchivesettings.asp do not occur in OWA2010 during archival, causing policy values to not be applied (Ex. No shortcut creation)


Value2423313
Description

Calls to getarchivesettings.asp do not occur in OWA2010 during archival, causing policy values to not be applied (Ex. No shortcut creation)



Article URL http://www.symantec.com/docs/TECH160443


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