Backup job gets stuck on snapshot processing.

Article:TECH160468

Created: 2011-05-19

Updated: 2012-11-26

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Technical Solution

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Backup job hangs on snapshot processing.

Job hangs.

Check for the Volume shadow copy(VSS) service and Microsoft shadow copy service
Should be set to manual and not running if no backup is in progress.
Uncheck the AOFO option
Checked for event logs
Run vssadmin list providers on the command prompt and check for the providers.
Run vssadmin list writers and check all the writers are stable.
Enable VSS debug trace on the problem server and run the backup again to generate the VSS trace log.
http://msdn.microsoft.com/en-us/library/windows/desktop/dd765233%28v=vs.85%29.aspx (2008 R2)
http://support.microsoft.com/kb/887013 (OS versions previous to 2008 R2)
Try registering some dll files by following the below link
http://www.symantec.com/docs/TECH70486 - How to Re-register Volume Shadow Copy Service (VSS) Components on Windows 2008/Windows 2003.

Article URL http://www.symantec.com/docs/TECH160468

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