SMP 7.1.x LogViewer does not save its options, and also fails to register its shell extensions.

Article:TECH160489  |  Created: 2011-05-20  |  Updated: 2011-05-20  |  Article URL http://www.symantec.com/docs/TECH160489
Article Type
Technical Solution


Environment

Subject

Issue



Symantec Management Platform (SMP) 7.1.x LogViewer does not save its options, and also fails to register its shell extensions.


Environment



Windows 2008 R2 running Symantec Management Platform (SMP) 7.1


Cause



Micrososft included enhaced security measures within their operating systems starting with Windows Vista called User Access Control, which can prevent users that have administartor rights on a machine to noit be able to perform actions that require administrator rights.


Solution



Ether right-click the LogViewer and choose the "Run as administrator" option, or set User Acces Control (UAC) to Never Notifiy.




Article URL http://www.symantec.com/docs/TECH160489


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