The AltirisReceiverService service fails to start due to "C:\Program Files\Altiris\Notification Server\NSCap\EvtQueue" not being valid.

Article:TECH160491  |  Created: 2011-05-20  |  Updated: 2011-05-20  |  Article URL http://www.symantec.com/docs/TECH160491
Article Type
Technical Solution



Subject

Issue



The AltirisReceiverService service fails to start due to "C:\Program Files\Altiris\Notification Server\NSCap\EvtQueue" not being valid.


Error



<event date="May 04 08:08:27 +00:00" severity="1" hostName="server1" source="Altiris.eXpress.Core.Hosting.AltirisReceiverService.OnStart" module="AeXSVC.exe" process="AeXSvc" pid="5184" thread="20" tickCount="498243593"><![CDATA[Exception in service 'AltirisReceiverService' during OnStart method invocation: The directory name C:\Program Files\Altiris\Notification Server\NSCap\EvtQueue is invalid.
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.6797.0&language=en&module=yLUv/qNg+qZib+dI4m+MTKYy9wlG2ZGOjBAUxUSR8bk=&error=1356202041&build=**CEDUrlEnd**


( Exception Details: System.ArgumentException: The directory name C:\Program Files\Altiris\Notification Server\NSCap\EvtQueue is invalid.
   at System.IO.FileSystemWatcher..ctor(String path, String filter)
   at Altiris.NS.ServerMessaging.EvtInboxWatcher..ctor(String path)
   at Altiris.eXpress.Core.Hosting.AltirisReceiverService.OnStart(String[] args) )
( Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.eXpress.Core.Hosting.AltirisReceiverService.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
 )
( Extra Details:  Type=System.ArgumentException Src=System )]]></event>


Environment



Windows 2008 R2 running Symantec Management Platform (SMP) 7.1


Cause



After reviewing all Symantec Installation Manager (SIM) and product install logs we were unable to identify the actual cause of this problem; however, we believe that it was possibly due to either an environmental setting or a glitch during the installation phase which was not recorded.


Solution



Manually create the missing "C:\Program Files\Altiris\Notification Server\NSCap\EvtQueue" directory.




Article URL http://www.symantec.com/docs/TECH160491


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