KNOWN ISSUE: The PCT RTM destination agent can only be pushed to 64bit systems if both source and target machines are running XP SP2 64bit
| Article:TECH160689 | | | Created: 2011-05-24 | | | Updated: 2011-05-24 | | | Article URL http://www.symantec.com/docs/TECH160689 |
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Problem
It has been found that PC Transplant's (PCT) real-time migration (RTM) destination agent (PCTRTDestAgent.exe) can only be pushed to 64bit systems if both source and target machines are running Windows XP Service Pack (SP) 2 64bit.
Environment
PCT 6.8.1066
|
Sr. No.
|
Combinations
|
Push Method
|
Pull Method
|
|
|
OS
|
Architecture
|
|||
|
1
|
XP to XP
|
32-bit to 32-bit
|
ü
|
ü
|
|
2
|
XP to Vista
|
ü
|
ü
|
|
|
3
|
XP to Win7
|
ü
|
ü
|
|
|
4
|
XP to XP
|
32-bit to 64-bit
|
No
|
ü
|
|
5
|
XP to Vista
|
No
|
ü
|
|
|
6
|
XP to Win7
|
No
|
ü
|
|
|
7
|
Vista to Vista
|
32-bit to 32-bit
|
ü
|
ü
|
|
8
|
Vista to Win7
|
ü
|
ü
|
|
|
9
|
Vista to Vista
|
32-bit to 64-bit
|
No
|
ü
|
|
10
|
Vista to Win7
|
No
|
ü
|
|
|
11
|
Win7 to Win7
|
32-bit to 32-bit
|
ü
|
ü
|
|
12
|
Win7 to Win7
|
32-bit to 64-bit
|
No
|
ü
|
|
13
|
XP to XP
|
64-bit to 64-bit
|
ü
|
ü
|
|
14
|
XP to Vista
|
No
|
ü
|
|
|
15
|
XP to Win7
|
No
|
ü
|
|
|
16
|
Vista to Vista
|
|
No
|
ü
|
|
17
|
Vista to Win7
|
No
|
ü
|
|
|
18
|
Win7 to Win7
|
|
No
|
ü
|
Cause
Unknown at this time as symantec are still investigating this issue in order to rectify it in a future release of PCT.
Solution
In order to perform RTM where both the source and target machines are not running Windows XP SP2 64bit, the pull method will need to be used.
This can be achieved by either installing PCT onto the source machine and then manually running the PCTRTDestAgent executable, or by running through the following steps:
1. Create a directory to hold the files.
2. Place the “.\Altiris\PCT\PCTRTDestAgent.exe” file into the root of that directory.
3. Create a sub-folder called EN.
4. Place the “.\Altiris\PCT\EN\PCTResource.dll” file into that sub-folder.
5. Double-click the PCTRTDestAgent executable.
6. Steps 3 and 4 can be changed if you wish to use a different supported language.
|
|
| Source | ETrack |
| Value | 2326210 - Inconsistent results with PCT RTM. |
Article URL http://www.symantec.com/docs/TECH160689
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Thank you.