KNOWN ISSUE: The PCT RTM destination agent can only be pushed to 64bit systems if both source and target machines are running XP SP2 64bit

Article:TECH160689  |  Created: 2011-05-24  |  Updated: 2011-05-24  |  Article URL http://www.symantec.com/docs/TECH160689
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Article Type
Technical Solution



Subject

Issue



It has been found that PC Transplant's (PCT) real-time migration (RTM) destination agent (PCTRTDestAgent.exe) can only be pushed to 64bit systems if both source and target machines are running Windows XP Service Pack (SP) 2 64bit.


Environment



PCT 6.8.1066

Sr. No.
Combinations
Push Method
Pull Method
OS
Architecture
1
XP to XP
32-bit to 32-bit
ü  
ü  
2
XP to Vista
ü  
ü  
3
XP to Win7
ü  
ü  
4
XP to XP
32-bit to 64-bit
No
ü  
5
XP to Vista
No
ü  
6
XP to Win7
No
ü  
7
Vista to Vista
32-bit to 32-bit
ü  
ü  
8
Vista to Win7
ü  
ü  
9
Vista to Vista
32-bit to 64-bit
No
ü  
10
Vista to Win7
No
ü  
11
Win7 to Win7
32-bit to 32-bit
ü  
ü  
12
Win7 to Win7
32-bit to 64-bit
No
ü  
13
XP  to XP
64-bit to 64-bit
ü  
ü  
14
XP  to Vista
No
ü  
15
XP to Win7
No
ü  
16
Vista to Vista
 
No
ü  
17
Vista to Win7
No
ü  
18
Win7 to Win7
 
No
ü  


Cause



Unknown at this time as symantec are still investigating this issue in order to rectify it in a future release of PCT.


Solution



In order to perform RTM where both the source and target machines are not running Windows XP SP2 64bit, the pull method will need to be used.

This can be achieved by either installing PCT onto the source machine and then manually running the PCTRTDestAgent executable, or by running through the following steps:

1. Create a directory to hold the files.
2. Place the “.\Altiris\PCT\PCTRTDestAgent.exe” file into the root of that directory.
3. Create a sub-folder called EN.
4. Place the “.\Altiris\PCT\EN\PCTResource.dll” file into that sub-folder.
5. Double-click the PCTRTDestAgent executable.
6. Steps 3 and 4 can be changed if you wish to use a different supported language.


Supplemental Materials

SourceETrack
Value2326210 - Inconsistent results with PCT RTM.


Article URL http://www.symantec.com/docs/TECH160689


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