Backup Exec Service does not start after fresh installation of the application

Article:TECH160714  |  Created: 2011-05-24  |  Updated: 2012-11-26  |  Article URL http://www.symantec.com/docs/TECH160714
Article Type
Technical Solution


Subject

Issue



Unable to start the Backup Exec Service Service after a successful installation of the application

This issue is mostly seen where the OS is having default language other than English


Error



While Starting the Backup Exec Service Service error seen:

The Backup Exec Service Service on the Local Computer started and then stopped.Some services stop automatically if they are not in use by other service or programs

In Event Viewer:

The Backup Exec Service Service  did not start .An internal error (137) occurred in object -1


Cause



The default SQL collations setting is not  set to  " Dictionary order,case-insensitive,for use with 1252 Character Set"

Eg:


Solution



Install separate instance of SQL, before installation Backup Exec with the following option selected while installing SQL instance:

Collation Settings:

  • SQL collations (used for compatibility with previous version of SQL Server)
  • Dictionary order,case-insensitive,for use with 1252 Character Set
  • Then install Backup Exec and select the instance created with the above settings

Supplemental Materials

SourceError Code
Value137



Article URL http://www.symantec.com/docs/TECH160714


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