Hotfix is a NetBackup Hotfix for SQL Clients

Article:TECH160729  |  Created: 2011-05-24  |  Updated: 2011-11-23  |  Article URL
Article Type
Technical Solution



The NetBackup 7.1 SQL Agent GUI crashes when attempting to set SQL server connection properties.


From Window's Application Event Logs:
Error 6/17/2011 4:20:02 PM Application Error 1000 (100)
Faulting application name: dbbackup.exe, version: 7.1.2011.203, time stamp: 0x4d4b2339
Faulting module name: NBCTRLU.dll, version: 7.1.2011.203, time stamp: 0x4d4b20c9


From the dbclient log, the faulting dbbackup.exe ends recording the following log entries:
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Error enumerating SQL Server instances.
16:20:01.338 [3120.2480] <4> CGlobalInformation::IsDefaultInstanceInstalled: INF - Database Instance: SQLTEST
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Hosts and instances retrieved from host list string



NetBackup 7.1

SQL 2008

Previous versions of the NBU SQL agent GUI  work fine.


This problem only manifests itself in envrionments where there is not DEFAULT  SQL  instance installed.  That is, all SQL  instances are NAMED  instances.


Please apply NetBackup and apply attached to this document:

Symantec Bug ID: 2563297
Version: NetBackup_7.1.0.2

Installation Location: SQL Client

Fixes Included:

(ET2563297) The NetBackup 7.1 SQL Agent GUI crashes when attempting to set SQL server connection properties. Previous versions work fine.

Installation Instructions:
Please follow the EEB Installer instructions available on

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.2563297.1.AMD64.exe Windows x64 Installation
eebinstaller.2563297.1.x86.exe Windows x86 Installation


3046012291 814592 AMD64/dbbackmain.dll
981316167 573440 x86/dbbackmain.dll

Symantec has acknowledged this issue (Etrack 2410298) is present in the current version(s) of the Product(s) mentioned in this article.  Symantec is committed to product quality and satisfied customers.  This issue was scheduled to be included in the following release:

  • NetBackup 7.1 Maintenance Update 3 (

When NetBackup is released, please visit the following link for download and README information:




Hotfix is a NetBackup Hotfix for SQL Clients (548 kBytes)

Supplemental Materials


Attempts to backup multiple SQL instances using SQLINSTANCE $ALL from a stand-alone SQL 2008 R2 server fail.

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