Enterprise Vault (EV) Discovery Accelerator (DA) exports and Productions show status as 'Finished' with items in the Failed export folder.

Article:TECH160837  |  Created: 2011-05-25  |  Updated: 2014-12-18  |  Article URL http://www.symantec.com/docs/TECH160837
Article Type
Technical Solution

Product(s)

Issue



Enterprise Vault (EV) Discovery Accelerator (DA) exports and Productions show status as 'Finished' with items in the Failed export folder.


Environment



  • Any Microsoft Windows Server supported by Enterprise Vault 8.0 or 9.0
     
  • Any version of Enterprise Vault 8.0 or 9.0 supported by Discovery Accelerator 8.0 or 9.0
     
  • Any version of Enterprise Vault 8.0 or 9.0 up to and including 9.0 SP2
     

Workaround for all affected versions:

 

1) Determine the export or Production ID for the run with items left in the Failed folder:

    - Hover the mouse over the name of the export or Production until a pop-up bubble appears with the ProductionID shown, OR

    - Look in the Name column of the tblProduction table for the name of the export / Production and note the number in the ProductionID  column.

2) Edit the tblProduction table entry in the DA Customer database:

    - Locate the row in the table for the ProductionID identified in Step 1.

    - Change the StatusID entry from 55 (Finished) to 54 (Finished with errors).

    - Restart the Enterprise Vault Accelerator Manager Service (EVAMS) on the DA server.

3) Monitor the export / Production status until it reports as 'Finished' again.

4)  Check the Export folder to the presence of any sub-folders of the Failed folder.

5)  If no sub-folders exist with items within, the export / Production has completed without errors.

6)  If sub-folders exist with items within, repeat Steps 2 through 4 or contact Symantec Technical Support for assistance identifying why the failed items did not move into PST  files.


Solution



This issue has been addressed in the following release:
 

Enterprise Vault 9.0.2 - Release Details
http://www.symantec.com/docs/TECH147777


Supplemental Materials

SourceETrack
Value2379319
Description

Incorrect Status of 'Finished' shown in DA UI when it should indicate that it had failures.




Article URL http://www.symantec.com/docs/TECH160837


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