"Monitored Resources by Status" web part not updating properly

Article:TECH160978  |  Created: 2011-05-26  |  Updated: 2012-03-26  |  Article URL http://www.symantec.com/docs/TECH160978
Article Type
Technical Solution


One an alert has been resolved for a resource, the resource is still being displayed as having a Critical, Major, or Warning status in the Monitored Resources by Status web part.



  • Monitor Solution for Servers 7.1.7113
  • Monitor Solution for Servers SP1  7.1.7348



This behavior may occur if a user chose the Acknowledge action for any of the triggered alerts followed by a Resolve action for those same alerts. These combined actions cause a SQL stored procedure and view to result in incorrect data.

This is a known issue and has been submitted to development.



This issue is resolved in the 7.1 SP2 release of Monitor Solution for Servers.



  1. In Microsoft SQL Server Management Studio, create a backup of the vEventConsoleStatusRollUp view and _sp_ec_get_device_health_global_rollup_by_target_and_product stored procedure
  2. Attached to this article are 2 SQL scripts, vEventConsoleStatusRollUp.sql and _sp_ec_get_device_health_global_rollup_by_target_and_product.sql. Run each of these scripts against the CMDB to revise the effected stored procedure and view


Supplemental Materials


 "Monitored Resources by Status" web part does not display correct data after Acknowledge then Resolve for an alert

Article URL http://www.symantec.com/docs/TECH160978

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