Responses for the Questionnaires that are resent to the user does not reflect in the Analyze Wizard

Article:TECH161107  |  Created: 2011-05-27  |  Updated: 2011-05-27  |  Article URL http://www.symantec.com/docs/TECH161107
Article Type
Technical Solution


Issue



 

When the administrator resends a Questionnaire to a user, the latest set of answers fails to get reflected in the Analyze Wizard. Response Assessment Module (RAM) administrator see only the first set of answers irrespective of the responses that the attester sent on the subsequent attempt.


Environment



Symantec Response Assessment Module v10.5 is installed.


Solution



 

The RAM 2011-2 PCU resolves the issue. After installing this PCU, the RAM administrator can view the latest answers from a user by using the Analyze Wizard.

RAM v10.5 2011-2 PCU can be download from the link below. Follow the instructions documented in the User Guide to deploy the PCU.

http://www.symantec.com/business/support/index?page=content&id=TECH114824

 




Article URL http://www.symantec.com/docs/TECH161107


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