After install Symantec Security Information Manager (SSIM) 4.6, 4.7 or 4.7.1 you notice that the LiveUpdate product is missing

Article:TECH161158  |  Created: 2011-05-30  |  Updated: 2011-05-30  |  Article URL
Article Type
Technical Solution



When you go into the System tab and then Product configuration, the LiveUpdate product is missing. This is happening just after installing SSIM


If you look in the sip install log file you get this error :

URI to the Master SIPI Servlet:
Return result from call: null
Failed to ping the master SIP Servlet in domain: 9554.SES
Deploy sip package done
Linux Manager Installer completed.



This is caused by choosing a password that contains ":" during the installation.


If you choose a password without the ":" in it the error will disapear. You need to reinstall your SSIM to fix the issue.

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