The Service Account is locking up while running the query in RMS with access denied error.

Article:TECH161194

Created: 2011-05-30

Updated: 2012-01-24

Article URL http://www.symantec.com/docs/TECH161194

Article Type
Technical Solution

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Problem

While running any query in the RMS, the Service Account gets locked up in Active Directory with the following error in the query results

"%Servers: MQE failure - MQE query:: Execute start query :Access is denied.Context information:
MQEquery::ExecuteStartQuery:Unable to make network call (ping) on master query engine XXXX which reports on
YYYYY domain from bv-Control for Windows back end snapin: Access is denied.BVNTQueryResultsExceptionSubsystem
Exception was caught.-"

Error

%Servers: MQE failure - MQE query:: Execute start query :Access is denied.Context information:
MQEquery::ExecuteStartQuery:Unable to make network call (ping) on master query engine XXXX which reports on
YYYYY domain from bv-Control for Windows back end snapin: Access is denied.BVNTQueryResultsExceptionSubsystem
Exception was caught.-

Cause

Bad password

Solution

1) On the MQE machine, click on start >run and type in services.msc

2) Right click on CCS Query Engine service and re-enter the service account password.

3) Open credential database and click on Modify tab under credential operations.Re-enter the credentials.

4) Open User Manager > Export settings and re-entered the credentials under unattended export credentials.

5) Restart the machine and run the query.

Note: If required, delete the credential database and create a new credential database to resolve the issue.

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Description

Case# 414-798-922