file:\\windows\system32\winload.exe status: 0xc0000001. The selected entry could not be loaded because the application is missing or corrupted.

Article:TECH161369  |  Created: 2011-06-01  |  Updated: 2014-05-20  |  Article URL http://www.symantec.com/docs/TECH161369
Article Type
Technical Solution


Issue



When creating a customized Symantec System Recovery Disk, the following error is reported:

" file:\\windows\system32\winload.exe status: 0xc0000001. The selected entry could not be loaded because the application is missing or corrupted."


Error



file:\\windows\system32\winload.exe status: 0xc0000001. The selected entry could not be loaded because the application is missing or corrupted.


Environment



Symantec System Recovery Disk on USB is not supported for the following disks or drives:


  • FAT (FAT16) and exFAT formatted drives.

  • Dynamic disk.

  • Hidden volumes (no drive letter is assigned to the USB volume).

  • USB is write-protected.

  • USB is protected using an encryption software (such as, BitLocker, TrueCrypt, SEP) at the disk or the volume level.

  • USB drives that are on extended partitions.

  • USB disk is formatted to GPT layout.

  • U3 USB devices.

Custom Symantec System Recovery Disk creation on a USB drive fails if Save a copy of the custom Symantec Recovery Disk (ISO image file) option is selected. Custom Symantec System Recovery Disk cannot be created on a USB drive and saved as a copy to an existing ISO image file simultaneously.

A delayed restore cannot be performed using a Symantec System Recovery Disk on USB drive if the recovery point(s) are stored on a network location.


Cause



This error is known to occur if the operating system resides on a drive that is formatted to FAT32.


Solution



To resolve this issue, reset %TEMP% to point to a secondary drive that is formatted to NTFS and that has enough disk space to host temporary program files included in the SSRD .iso file (approximately 400 to 600 MB, depending on the language being used). Then re-create a custom Symantec System Recovery Disk.

For more information on how to create a custom recovery USB disk, please go to: www.symantec.com/docs/HOWTO56024




Article URL http://www.symantec.com/docs/TECH161369


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