KNOWN ISSUE: EventQueues are no longer under the installation drive where SMP 7.1 resides. Redirect EvtQueues to drive other than C:\

Article:TECH161370  |  Created: 2011-06-01  |  Updated: 2012-06-13  |  Article URL http://www.symantec.com/docs/TECH161370
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Article Type
Technical Solution


Issue



With Symantec Management Platform (SMP) 7.1 the SMP logs and EventQueue have been moved to the "C:\ProgramData\Symantec\SMP" directory. See HOWTO45754 "Where are the event queues (EvtQueue, EvtQFast, etc) for Symantec Management Platform 7.1 located?"

Some potential concerns and problems could include:
  1-Filling up the OS drive could cause the system to fail in unpredictable ways.
  2-The Logs and queues will have the propensity to fill a drive.
  3-The OS may be installed on mirrored drives which would significantly slow down write performance.
  4-The OS drive can be smaller than the other drives on the system.
  5- Internal policies may not allow any application information on C:\.


Environment



Symantec Management Platform 7.1 MP1, 7.1 SP1


Cause



Prior to SMP 7.1 SP2, it was working as designed. However, it was reviewed by Product Management and Development team and changes were made.


Solution



Changes were made for this requirement in the SMP 7.1 SP2 release in order to accommodate our customers' needs.

Changes Made:
Event Queue path now are changeable via registry: EventQueuePath key in "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\Notification Server"

NOTE: Do not redirect the EventQueues to the NSCap directory structure as it has been known to stop NSE's from being processed. Please refer to KB TECH183959 for more information regarding this.

Added functionality:
1) Path to Event queue can be changed via registry key. Changes will be applied after all services are restarted. Recommended way to change path values is:
           1) Stop all Altiris services and "World Wide Web Publishing" service .
           2) change registry values 
           3) start all Altiris services and "World Wide Web Publishing" Service, then copy all NSE files from the previous location into the new EventQueue\EvtInbox directory.
2) Default values for event queue ([CommonAppDataFolder]Symantec\SMP\EventQueue) now are hard-coded in MSI file.
3) All hard-coded values with path to event queue folder are replaced with properties from NS.Installation.ProductConfiguration.
4) Event queue folders will be created on first call to properties in NS.Installation.ProductConfiguration.
5) If folder for event queue can not be created then exception will be thrown and entry added into Altiris and/or Windows Application logs.
6) Upgrade (In-Box)/Repair - old values should be migrated from previous version.
7) NS core working event queue - *.nse should be placed into the right place (specified in registry).
 


Supplemental Materials

SourceETrack
Value2245803



Article URL http://www.symantec.com/docs/TECH161370


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